Primeasia University

Profile of KHADIZA AKTER

Lecturer

KHADIZA AKTER

Lecturer, International Tourism & Hospitality Management (ITHM)

BBA, University of Dhaka
M.B.A., University of Dhaka

Email: khadiza.farha@primeasia.edu.bd

Academic Information

M.B.A. In Tourism and Hospitality Management	University of Dhaka	2015
BBA In Tourism and Hospitality Management	University of Dhaka	2014

Personal Information

Full Name	KHADIZA AKTER
Email:	khadiza.farha@primeasia.edu.bd
Work Address	H. No# 961, Opposite of Minar Masjid, Post Office Road, Middle Badda, Badda, Dhaka-1212
Mailing Address	H. No# 961, Opposite of Minar Masjid, Post Office Road, Middle Badda, Badda, Dhaka-1212

Research & Publication

Service Quality Measurement of Food and Beverage Service in a 5 Star rating Hotel- A case study

Abstract: In the hospitality industry, food and beverage service is crucial for the satisfaction of guests. Based on the SERVQUAL model, this study seeks to measure the service quality based on customers' perceptions of the food and beverage offerings in restaurants of one of Bangladesh's 5-star hotels. Keywords: Service Quality, Food, and Beverage, Servqual, Customer Satisfaction

Pre and Post Covid-19 Travel Intentions and Perceptions of the Travelers of Bangladesh

Abstract: The whole world is going through a challenging period of time due to the outbreak of the novel coronavirus (Covid19). In Bangladesh, the Tourism industry was one of the booming industries until the pandemic spread with its curse. It is essential to know tourist perception regarding Covid-19 and how it affects their travel intention. This research aims to initiate an in-depth understanding of the travel intention and perceptions of the travelers of Bangladesh.Keywords: Covid-19, Pandemic, Tourists’ perceptions, Crisis, Travel intentions, Travel restrictions, Risk, Tourism impact

Contribution of Rivers on Ecotourism of Bangladesh

The 8th SSEASR International Conference (a regional conference of Inernational Association for Hydro-Environment Engineering and Research) held on Rivers and Religion: Connecting Cultures of South and Southeast Asia hosted by University of Liberal Arts (ULAB) and organized by the Center for Archelogical Studies (CAS). They invited research papers from the researchers over the world to present their research works on the relationship between rivers and religions and the civilization developed surrounding those rivers. The abstract of the research work was published on the conference program manual.

Events & Award

8th SSEASR International Conference

As a presenter of the research paper, I was invited to attend the 8th SSEASR International Conference (a regional conference of IAHR) on Rivers an Religion: Connecting Cultures of South and Southeast Asia being hosted by University of Liberal Arts (ULAB) and organised by the Center for Archaeological Studies (CAS). It was for the period of 13th June to 16th June, 2019.

"Attachment Program on Poverty Reduction & Rural Development at BARD"

Bangladesh Academy for Rural Development (BARD) organizes many training session for enhancing the eligibility of human resources throughout the year. As part of this process, every year they promotes Live-In-Field Experience (LFE) for the students of Bangladesh. For the very first time, Primeasia University took part in this six day long training session "LFE (Live in Field Experience) for the students and teachers of ITHM department for enhancing their real life experince. I was lucky enough to get this opportunity.

Experience

Company/Institute Name:	Fu Wang Foods Ltd.
Job Type:	Permanent
Designation:	Senior Officer
Job Description:	Fu Wang Foods ltd. is a food and beverage manufacturing company. I was a permanent employee of that organization at Accounts Department for a period of 1 and half year. Responsibilities: 1. Handling Daily cash and cheque transactions 2. Maintaining petty cash and Cash Book records 3. Bookeeping of general journal and ledger 4. Reporting to the Manager on a daily , monthy, quarterly, half yearly and yearly income and expenditure reports. 5. Handling bank transactions

Company/Institute Name:	Coventina Lake Suites
Job Type:	Consaltency
Designation:	Guest Service Agent
Job Description:	I worked as a part time employee with a designation of Guest Service Associate. This organisation is a privately owned Service Apartment which is sister concern of Sinha & Opex Group. Responsibilities: 1. Coordinating with Public Relation Department. 2. Preparing front office manual according to the instructions of the HR Department 3. Weekly supervision of property stocks and construction work and accordingly reporting to the authority.

Company/Institute Name:	Dhaka Regency Hotel and Resort
Job Type:	Permanent
Designation:	Guest Service Agent
Job Description:	I was a full time employee working as a Guest Service Agent in the Rooms Division both at the Front Office Department and Housekeeping Department.

Activities

1	Completed a course on "Soft Skill Development and Digital Marketing" organized by Bangladesh Computer Council (BCC) and Ernst & Young (EY) (September, 2015 - March, 2016)
2	Co- Founder and Former General Secretary of International Tourism Students Confederation- ITSC
3	Worked as a Volunteer at Bangladesh Youth Leadership Center (BYLC)
4	Worked as an active Member of Pacific Asia Travel Association (PATA) Bangladesh Dhaka University Student Chapter
5	Former Executive Committee member of 'Tour De Force'
6	Former *Excutive Committee Member* of Dhaka University Career Club (DUCC)
7	Former Cadet of Bangladesh National Cadet Corps (2008-2009)
8	Former *Cadet* of Bangladesh Girls Guide (2003-2007)